Shipping Policy

SHIPPING POLICY JOY JUNIOR

In Joy Jounior we care a lot about your customer satisfaction. That is why we want to make sure your delivery gets to you as quickly and as hassle-free as possible.

Joy Jounior‘s orders are shipped Monday through Friday, with the exception of major US & Canadian holidays.

Once payment has been received, orders are processed on the next day.

Orders placed on Friday afternoon or over the weekend will be processed on Monday. In the event of a delay, we will notify you via email or phone.

Lead-time is individual for each product and is stated on the product listing.

Once your order has shipped, please allow for 2 to 5 business days for transportation.

All orders will be shipped either via FedEx or UPS. Please refer to shipping information noted on our product listings for specific production and lead-times. 

SHIPPING RATES: 

Currently Joy Junior offers service throughout the USA & Canada.

We offer a real-time shipping rate on all items and accessories, based on your location and weight/dimensions of your package and calculated at checkout.

All items will be shipped via FedEx Ground, UPS ор УСПС and delivered right to your doorstep with tracking number provided at the day of shipping. If you order 5 or more furniture pieces, we may need to ship the items differently (Curbside or Freight) and will contact you before shipment if we need to make special arrangements. (Additional delivery costs or product discounts may apply).

TRACKING YOUR ORDER

As soon as your order ships, you will receive a tracking confirmation notice sent to the email address used to place your order. You can track your order directly on FedEx or UPS platforms. Shoud you notice any shipping exception such as; pending delivery date, unconfirmed status, shipment put on hold etc. please contact us immediately so we can communicate this to the carrier and liaise for the issue to be resolved.

TAXES

For US orders we does not collect taxes in all states. Your purchase may be subject to Сales tax. Depending on your state, you may be exempt from Sales tax—some states require a tax return at the end of the year for purchases made online.

MISSING, LATE OR DAMAGED SHIPMENTS:

If you have not received your package, and the tracking information states the order has been delivered, please try the following:

Be sure to check everywhere around the delivery location. Carriers sometimes will leave deliveries with neighbours, building managers, in front of your garage etc.

If the tracking information show the item was returned to us, please email customercare@joyjunior.com for further assistance.

Late Packages may also be due to incorrect address, payment delay or issue, UPS or FEDEX failure to deliver, e.g. severe weather conditions.

Joy Junior is not responsible for delivery delays due to shipping with carriers, including weather, delivery locations being inaccessible, packages that were delivered to the incorrect address, or other unforeseen delay circumstances. 

We are not responsible for the delivery of shipments to PO boxes, shipping locations/stores, shipping warehouses, freight forwarders or other similar locations. No refunds or replacements for shipments will be provided if the product has been confirmed as delivered to the above locations that by the carrier.

Items missing in transit will be offered a replacement only. If part of the order appears to be missing, note “INCOMPLETE SHIPMENT” on the freight bill and contact us. In case a replacement is not available, store credit will be issued. 

Please do not reject shipments! In the unlikely event of visible damage to any box, note “DAMAGED SHIPMENT” on the freight bill, and contact us at once with pictures. If you refuse an order shipped by common freight carrier for any reason, you may be subject to a freight refusal fee.

We can offer replacements only  for carrier induced damages.

SHIPPING DURING COVID-19 

Our shipping times and delivery options are currently being delayed by COVID-19 shipping restrictions and volumes. All carriers—including, but not limited to, USPS, UPS, FedEx & other  freight carriers—are impacted.

What does this mean for your shipment & delivery? You may see your package take longer to be processed with the carrier, resulting in tracking numbers taking longer to update and packages taking longer to reach your doorstep. Unfortunately, these delays are out of our control, but we promise to keep in touch when delays are known and will do our best to make sure your package gets to you as quickly as possible.

Please allow additional time for shipping processes such as packages to be scanned with carriers, tracking numbers to populate and expected arrival dates. We are not able to refund shipments that experience delays during this time. We apologize for any inconvenience this may cause.

For any other questions, please reach us via email at customercare@joyjunior.com for assistance. 

Thank you for shopping with us!