MOMS' BLOG

EXCLUSIVE LAUNCH PROMO! WITH PROMOCODE JJ21

Frequently Asked Questions

We accept Visa, Mastercard, American Express, Discover, and PayPal.

We’re constantly searching for the latest and greatest products. We make market research daily and aim to provide you with our selection of the best & most sought after baby & kids products as soon as we get our fingers on them! Our goal is to add new items on a daily basis. Click here to find our newest arrivals.

All sale items marked as Sale or Final Sale are not eligible for returns or exchanges, no exceptions. For more information on our sales policy, visit our Terms & Conditions.

Our Customer service department is there to help you Mon. through Friday from 9 a.m. to 4 p.m. ET. You can also reach us by email at customercare@joyjunior.com during and outside of business hours. We try our best is respond to all inquiries within 24 business hours. Returns can be initiated at any time in accordance with our Refund & Return policy.

Accounts are optional to place an order. They are free to set up and help speed up the checkout process. In addition, they give you the advantage to be the first one to know about Sales campaigns, New product arrivals & Special discounts.

Your account is billed upon purchase. Once the money has reached our account, you receive an automated email confirmation.

We do allow price adjustments on certain items up to 24 hours after the order has been placed. This time period applies regardless of whether or not your order has shipped. Custom orders are not eligible for price adjustments, regardless of when the order was placed.
Only one promotional code may apply to your order.
Price adjustments are not available during the weeks of and surrounding Thanksgiving/Black Friday/Cyber Monday sales.
To initiate a price adjustment, please contact customercare@joyjunior.com.

Specific vendors are not included in promos, discounts or sales, including, but not limited to nursery furniture and any customized products. Only one promotional code may apply to your order. Promo codes can be applied on regular priced items only.

Yes, we are proud that we are able to offer promotions or discounts on international orders to Canada at this time. Please email customercare@joyjunior.com for additional information.

Please email us at customercare@joyjunior.com if you have any questions about an item’s availability. We will double check estimated restocking date and get back to you shortly.

Order cancellations may be possible if you reach us before your order has been placed. If your order has already been processed, produced or shipped, a cancellation will not be possible. Furniture orders that have been on backorder may not be eligible for cancellation if they are already in the process of being shipped with the vendor. Please allow 24 hours to determine if your order is eligible for cancellation.

To help ensure your private information is safe while shopping with Joy JUnior, we use (SSL) technology to encrypt and protect the data you send to us over the Internet.

Yes, we accept direct bank transfers (ACH) and wire transfers. Please contact us at customercare@joyjunior.com and we will facilitate detailed information. Once payment has been received, your order will be processed.

Currently JoyJunior ships within the U.S. and Canada.

Joy Junior orders are shipped Monday-Friday via FEDEX, UPS, USPS. Lead-time is individual for every type of product & manufacturer. Orders placed over the weekend or on Friday p.m will be processed on Monday. In the event of delay, we will notify you via email or phone. Some items may take longer to ship. Most custom-made items typically have production times before shipping.
Delivery information can be found on the product detail pages for these items.Please take note of any shipping details & specifications in our product listings for specific shipping estimates.

We don’t include prices on our packing slips, so no need to worry if you are gifting something from JoyJunior store.

We don’t offer rush shipments. Leadtimes & transportation methods are stipulated by our suppliers.

Typically, your product will ship unassembled with illustrated instructions, making assembly manageable for relatively handy consumers. We recommend using 1 to 2 people, depending on the product. Please confirm you have all the parts and hardware before you begin, and do not throw away any packaging until you have completed the assembly. We suggest building on carpet or protected floors to avoid scratches.
For more details, please refer to our Shipping Policy.

As long as you or someone else is available to receive your order, and we have full contact information (ship to address, contact person, cell phone number) we can deliver to work addresses.

Once your order has been shipped we will send you an email with order confirmation, shipping date and a tracking number so you can track your order. If you fail to see an estimated delivery date once your order has been shipped or if you see your package has been paused-please contact us for assistance-we will touch base with the carrier and follow up on resolving any logistics issues if needed.

We are happy to refund or exchange approved items within 21 days of the delivery date, provided they are returned unused, in their original packaging with tags and accompanied by return documentation. Please visit our Refund & Return Policy to see if an item is eligible to be returned or refunded. Exceptions for specific products apply. Please note that we do not refund delivery or shipping charges: this includes charges for sending your return back to us.

We accept modifications in orders before the order has been processed or shipped. If you want to make changes to your order, please contact Joy Junior customer service at customercare@joyjunior.com.

Joy Junior is pleased to provide a real, app calculated shipping rate based on your zip code and product weight & package dimensions. No estimated flat rates, no price inflation and “free shipping’’ marketing tricks – you get our best product price & real time shipping rate. You can refer to our shipping policy for further details.

All sale items marked down on the website are FINAL SALE. We do accept returns/exchanges for these items unless for objective reasons as damages, fabric defects etc. For end of season sales, semi-annual sales, anniversary sales, and Black Friday/Cyber sales,Ester- ALL SALES ARE FINAL.

Joy Junior is not responsible for lost or stolen packages, but we are always willing to help and be of service. If your package gets lost or stolen, we suggest:


1) Calling Joy Junior first for assistance. We will tocuh base with carrier and try to obtain a Proof of delivery to make sure your order was actually delivered. We will liase with the carrier for you package to be located.


2) Calling your local post office with your tracking number for them to locate the package. If you believe it has been stolen, please call your local law enforcement to report the stolen package.

The best way to reach us is to give us a ring or email us. We are open Monday through Friday from 9am to 4pm EST to answer any and all questions or simply just to chat. See out Contact us page for details.

Yes, www.joyjunior.com is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our Privacy Policy for more information.

Our products are shipped via standard ground service. Please allow for 2-5 working days, after the ship date, depending on your destination.

We do not accept returns for items not purchased on www.joyjunior.com. If you purchased a product from anywhere other than our online store, please reference the return policy of the company you purchased it from.

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